Customer Support

At Cross & Glory, we are committed to providing exceptional support to ensure your experience with our puzzles is as seamless as possible. Below, you'll find guidance on how to address the most common issues our customers encounter:

Missing Puzzle Piece
We understand how frustrating it can be to have a puzzle missing a piece. To request a replacement, please visit our Missing Piece Support Form and fill out the required information. Our team will work to get the piece you need as quickly as possible.

Shipment Not Received
If you have not received your order:
Purchased elsewhere: Contact the retailer where you placed your order for assistance.
Purchased on our website: Use the contact form below and provide:
- Your order number.
- A description of the item(s) that have not arrived.

We’ll investigate the issue and get back to you as soon as possible.

Other Issues
For all other inquiries, please outline your issue using the contact form below. The more details you provide, the faster we can assist you.

We’re here to help and appreciate your patience as we work to resolve your concern. Thank you for choosing Cross & Glory!